Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@watersportsmania.co.za. Please note that returns will need to be sent to us.
You can always contact us for any return question at info@watersportsmania.co.za.
Restocking Fee:
We charge a standard , discretionary restocking fee of 15% of the retail value of the returned product, this fee may be waived at management discretion in certain circumstances.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain products are custom manufactured on order and will have a slightly longer lead time as a result of your bespoke order request.
Certain items which are custom manufactured will have variations in colour and finish based on the manufacturing process and slight variations from the images as used for marketing may occur. It should be noted these variations are cosmetic and typical in bespoke small batch manufacturing processes. Simply your product is exactly as unique as you.
Exceptions / non-returnable items
Certain types of items cannot be returned, especially any items which have been used, had tags removed or are not in the original packaging.
The packaging needs to be sufficiently in order such that the returned item can be restocked on the shelf.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Warranty Claims
In order to process any warranty claim, the defect needs to be logged within the respective product warranty period. The product needs to be returned to WaterSports Mania with valid proof of purchase.
Following investigation , where approved Watersports Mania shall either;
Repair , replace or offer a store credit for the defective product.
No refunds are payable on warranty claims.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@watersportsmania.co.za.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Should you wish , WaterSports Mania will arrange the collection and return shipping at a flat fee of R245 for all goods ( excluding bulk items such as Kayaks &, SUPs) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R750 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
